Questions about a rug, an existing order or information on this website? Use the contact details below and include the product name or page link so your question is clear.
Contact details
Email: [email protected]
Listed contact hours: Monday–Friday, 9:00 AM–6:00 PM (GMT+8).
Before you get in touch
For product questions, check the selected size and the description on the individual rug page. For store information, read the Shipping Policy and Refund & Return Policy. If a detail is unclear, include the relevant page or wording in your message.
Our FAQs also explain where to find product information and how to compare options.